When it comes to real estate, it seems like everybody talks about customer service. But service isn't just talk. At Coldwell Banker, we recognize that you want more than just conversation. You want a commitment to action. That's why we've created Ultimate Service� a tangible system with standards of performance that puts you in control. Ultimate Service� delivers real value to real estate buyers and sellers and assures you the highest possible level of customer satisfaction.
1. We Listen. It all begins with listening. Through effective ongoing communication and comprehensive research, we determine what is most important to you, our customer.
2. Set Service Standards. Second, we take what you tell us and develop written standards of service, procedures and practical training programs to assure that extraordinary service is more than just a promise. Together, we'll develop a customized service plan that reflects your specific needs.
3. Guarantee Service Standards In Writing. Next, we take these service standards and put them in writing. Through the Coldwell Banker Buyer Services Guarantee and Seller Services Guarantee, we pledge to deliver 22 distinct and tangible service elements to your utmost satisfaction. Should you ever find that we do not live up to the promises made in these guarantees, you can cancel your listing or buyer's agreement. We keep our promises, or you don't keep us. How's that for service on your terms!
4. You Evaluate Us. The next step is our Customer Satisfaction Survey. While we will constantly solicit your feedback throughout the real estate process, we also ask you to tell us how we did in the form of a simple, yet detailed questionnaire. In fact, you'll find our Buyer and Seller Questionnaires here in our Coldwell Banker Canadian web-site. If you've experienced Coldwell Banker service, please take a few minutes now to tell us how you would evaluate our service.
5. The Result: Ultimate Service®. Finally, we take everything we've learned along the way from you and thousands of other customers and use it to continually improve the services we offer. Why do we go to such great lengths?
The answer is simple. Over ninety years ago, Coldwell Banker was formed on the fundamental premise of placing our customers' needs above all else. And over the years, this commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.
Which goes to prove one undeniable fact: When you treat your customers better than anyone else, they keep coming back. Maybe that's why so many of our customers would recommend us to a friend.
If you're looking for a complete, tangible program backed by the best guarantees in the business, that puts you in control, come to Coldwell Banker. Discover for yourself what Ultimate Service is all about. And if you've worked with us already, remember to complete our questionnaire, so we can continue to improve and serve you even better in the future.